VSphere Vmware Tools on Server 2008 Workaround

1 06 2009

I have been working through our upgrade to vSphere, and so far the only thing that has really been a big issue is the UNINSTALL of vmware tools on our existing Windows Server 2008 vms. If you run the upgrade for vmware tools, it will of course attempt to uninstall the previous version. Problem is, it doesnt work. It basically half uninstalls the previous version, leaving you with registry entries and so forth that make the new install of tools FAIL. If you find yourself in this predicament, try these steps.

1. Keep in mind, this is AFTER the uninstall of vmware tools has failed when upgrading on a Server 2008 vm.

2. Go to the vm in question, and open the console. Go to the VM menu, then guest, then install/upgrade vmware tools. This will mount the iso for installation. Exit out of the autorun box that comes up.

3. Get to a command prompt, and switch over to your cd drive that has the tools iso mounted. Now run this command……..”setup /c” This command will force remove all the registry entries and so forth and completely remove the old version of vmware tools.

4. Now, you may be tempted to just run setup from the command prompt at this point. DONT DO IT. Instead, go back out to the desktop and autorun the cd, and run setup from there. This will make sure that the install iso is available upon the reboot of your vm to finish the install process. Again, run it from autorun, NOT from the command prompt.

5. Once the vm reboots, it should finish up the tools upgrade, and you will be ready to upgrade the vm hardware to version 7.

6. One thing about upgrading the hardware on a server 2008 vm….When the vm comes back up after hardware upgrade, it will seem like the server is ready to go. In Server 2003, after hardware upgrade, you get the standard “Windows has installed new devices, you need to reboot” prompt. You dont get that prompt with Server 2008. REBOOT AFTER THE HARDWARE UPGRADE ANYWAY. There are a bunch of services that dont start properly on the first boot after hardware upgrade. A reboot will get these services going again.




7 responses

14 07 2009

I can report this as “works also on a server core installation”! Thanks a lot man, saved me a couple of hours! Keep up the good work!

19 08 2009

Just wanted to say that I found this helpful. Thanks!

21 10 2009

Thanks so much, 2 of our 2k8 Vms refused to update. Big Help!

14 11 2009

Thanks for this. Saved me some digging.

20 01 2010

Thank you . Worked perfectly for me.

26 07 2012

It seems our Server 2008 R2 x64 template started throwing up after it was deployed. It was built on vSphere 4.1 using virtual hardware version 7 and VMware Tools version 8.3.7, build-381511. After deploying a VM, though, it failed to upgrade VMware Tools. It would prompt for the location of an MSI package on the CD.

Your “setup /c” fixed it right up. Thanks!



16 01 2014
joseph plazo

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I’ve virtually no understanding of computer programming buut I had bden hoping
to start my own blog soon. Anyway, should you have any ideas or techniques for new blog owners poease share.

I understand tbis is off subject but I just had to ask.

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